Opening Bell — Support

Email: frederickfermin123@gmail.com

Include the iOS version, the app version (shown at the bottom of Settings), your fund symbol, and what you expected to happen. Never send a password; we never ask for one.

Plus, billing and refunds

Opening Bell Plus is sold and billed by Apple, so Apple handles the money:

• Manage or cancel: Settings → Opening Bell Plus → Manage subscription, or directly at https://apps.apple.com/account/subscriptions.
• Refunds: Apple decides refunds, at https://reportaproblem.apple.com.
• Plus missing after a reinstall or a new phone: Settings → Opening Bell Plus → Restore purchases. Sign in to the App Store with the same Apple ID that bought it.
• Free trial: the annual plan starts with seven free days. Cancel before they end and nothing is charged.

Alerts not arriving

Open Settings → Market hours & alerts and check the switches, then check that Opening Bell is allowed to notify you in iOS Settings → Notifications. Alerts follow the time zone the app detected; if you travelled, the market keeps your home zone for a day before it moves.

Reporting a fund or an exchange

Open the fund’s page (Market › Book › the fund) and tap Report, or on an exchange’s page tap Report under the standings. Pick a reason; a note is optional, and you can block the fund in the same step. Reports come to us, never to the person reported, and we review them within 24 hours. If something can’t wait, email the address above.

Your data

• Export: Settings → Account → Export my data (JSON). Plus adds Export my statement (CSV).
• Delete your account: Settings → Account → Delete account & history. Everything is removed from our servers. An active Plus subscription is billed by Apple and is not cancelled by deleting the account, so cancel it in your Apple ID subscription settings as well.

Privacy

What the app collects and why is written up in the privacy policy.